Shipping Policy

Domestic Shipping Policy

    • All orders are processed within 24-48 hours during normal business hours
    • Please allow for additional processing time on weekends and holidays. 
    • Shipping charges for your order will be calculated and displayed at checkout.
    • You will receive an email with your tracking number as soon as your item is fulfilled. 

 

Shipment method

Estimated delivery time

Shipment cost

USPS First Class Package

3-5 business days

Calculated by carrier

USPS Priority Mail

2-3 business days

Calculated by carrier

USPS Express

1-2 business days

Calculated by carrier


*Carrier delivery windows are subject to change at the discretion of the carrier. Ruben Rojas Shop is not responsible or liable for missed delivery windows.

Customs, duties, and taxes

Ruben Rojas Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ruben Rojas Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We ship internationally using DHL. Shipping rates are calculated directly by the carrier at check out.